Terms and conditions

The Travel Contractor/traveller is obliged to provide HIT DALMATIA on time with all data necessary for the realization of the travel program, and to inform HIT DALMATIA about all the facts concerning traveller’s health condition, his/her habits and such, that might jeopardize the course of the travel (if the traveller is on special diet, or if he/she suffers from a chronic disease etc.). The traveller is also obliged to observe the rules of conduct in the hotels and in the catering objects and to cooperate in good faith with the HIT DALMATIA representative and the service providers. In case of non-compliance with these obligations, the traveller is liable for all damage incurred.

The contract is considered binding and the reservation confirmed after the initial payment is made. The exact amount of the initial payment and the payment plans are defined in the Special Travel Terms and Conditions. For every reservation, the traveller will be issued the Confirmation Letter with the description of all the services, and also the Special Travel Terms and Conditions. For matters not defined in the Confirmation Letter and the Special Travel Terms and Conditions, the General Business Terms and Conditions apply

The details of every reserved program, information about the accommodation and all other services, and also information about the number of travellers, are included in the Confirmation Letter. The accommodation offered in the programs is described according to the official categorization of the respective country valid at the moment of the publication of the program. Nourishment, comfort and the other services provided by the hotel are supervised by the local tourist boards, and the standards of accommodation and services are different and not comparable. HIT DALMATIA does not take responsibility for any verbal or written information differing from the description of the services and the facilities in the published programs which were obtained from a third party.

HIT DALMATIA retains the right to change the day or the hour of the departure in the event of the flight timetable changes or other unexpected circumstances, as well as to change the course of the travel in case of the change of the travel conditions (flight timetable changes, the security situation in the country, natural disasters and other circumstances which are beyond the control of HIT DALMATIA), and according to the current international traffic rules and regulations. HIT DALMATIA shall perform all the program obligations completely and as described, except in the event of force majeure.

The traveller/the Travel Contractor has the right to cancel the travel arrangement at any time prior to the start of travel. If the traveller cancels the travel arrangement, HIT DALMATIA will retain the following amounts from the full package price (unless stated differently in the Special Travel Terms and Conditions): For the “Tailor-Made Programs” (Package tours created specifically according to the traveller’s interests and preferences): Up to 45 days prior to the service: 20 % of the total service price 45-30 days prior to the service: 30% of the total service price 30-21 days prior to the service: 50% of the total service price 21-0 days prior to the service or a no-show: 100% of the total service price For the transfer services: Up to 72 hours prior to the service: 0 % of the total service price 72 to 48 hours prior to the service: 30% of the total service price 48 to 24 hours prior to the service: 50% of the total service price 24 to 0 hours prior to the service or a no-show: 100% of the total service price For the private excursions and the tailor-made excursions: Up to 31 days prior to the service: 10 % of the total excursion price 30 to 22 days prior to the service: 30 % of the total excursion price 21 to 15 days prior to the service: 50 % of the total excursion price 14 to 0 days prior to the service or a no-show: 100 % of the total excursion price For the private motorboat transfers: Up to 8 days prior the service: 0 % of the total service price 7 - 3 days prior to the service: 30% of the total service price 72 to 24 hours prior to the service: 50% of the total service price 24 to 0 hours prior to the service or a no-show: 100% of the total service price

All necessary travel documents will be delivered to the traveller/the Travel Contractor or directly to the service provider in time (vouchers, airplane tickets, written notices, and such) according to the General Data Protection Regulation.

The Proposal and Contract/Confirmation Letter contain information whether the reserved travel services represent travel package and who is travel package organizer. The organizer is responsible for the performance of travel services covered by the package, regardless of whether these services must be performed personally or by other travel service providers. In cases when HIT DALMATIA is the organizer of travel package: If any of the travel services covered by the package is not performed, upon traveller’s request HIT DALMATIA will correct this non-compliance, unless this is not possible or if the elimination of non-compliance would cause disproportionate costs taking into account the extent of non-compliance and value of travel services affected by non-compliance. If HIT DALMATIA does not correct the non-compliance due to disproportionate costs, the traveller is entitled to a price reduction and compensation in accordance with the provisions of these General Terms and Conditions. If HIT DALMATIA does not correct the non-compliance that is obliged to correct within a reasonable time limit set by the traveller, the traveller can do it himself/herself and demand reimbursement of necessary costs. The traveller is not obliged to set a reasonable deadline for HIT DALMATIA to correct the non-compliance if the organizer refuses to correct the non-compliance or if the non-compliance needs to be corrected immediately. If a significant part of the contracted travel services cannot be provided, HIT DALMATIA will offer the traveller appropriate alternative arrangements, preferably of equal or higher quality than agreed, without additional costs for the traveller, including in the case when traveller is not returned to the place of departure, as agreed. If HIT DALMATIA proposes an alternative travel arrangement which results in a package arrangement of lower quality than the one agreed, HIT DALMATIA will grant the traveller an appropriate price reduction. The traveller may reject the proposed alternative travel arrangements only if they are not comparable to the agreed arrangements or if the approved price reduction is inappropriate. If the non-compliance significantly affects the execution of the package and if HIT DALMATIA has not corrected the non-compliance within a reasonable time specified by the traveller, the traveller may terminate the contract without paying termination fees and demand, if necessary, price reduction and/or compensation in accordance with provisions of these General Terms and Conditions. If it‘s not possible to provide alternative arrangements or if the traveller rejects the proposed alternative arrangements in accordance with the provisions of these General Terms and Conditions, the traveller is entitled, if necessary, to a price reduction and/or compensation in accordance with the provisions of these General Terms and Conditions, without termination of travel package. If the package includes traveller‘s transport, HIT DALMATIA will, in the cases from the previous two paragraphs of these General Terms and Conditions, ensure the repatriation of traveller by equivalent transport without undue delay and without additional costs for the traveller. If due to extraordinary circumstances that could not be avoided it‘s not possible to ensure the return of travellers in accordance with the agreed package, HIT DALMATIA will bear the cost of emergency accommodation up to three nights per traveller, if possible in an equivalent category of contracted accommodation. If European Union legislation on traveller‘s rights that is applicable to the relevant means of transport for the return of travellers provides compensation for longer periods, those periods shall be respected. The cost limitation referred to in the previous paragraph of these General Conditions does not apply to persons with reduced mobility, as defined in Article 2 (a) of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 on the rights of persons with disabilities and persons with reduced mobility when traveling by air (SJ L 204, 26.7.2006) and to any person accompanying them, to pregnant women, unaccompanied minors and to persons in need of special medical assistance provided that the organizer is informed of their special needs at least 48 hours before the start of travel package. HIT DALMATIA shall not refer to exceptional circumstances which could not have been avoided in order to limit liability in accordance with the provisions of these General Terms and Conditions if the transport service provider cannot refer to such circumstances in accordance with applicable European Union law. The traveller is entitled to an appropriate price reduction for each period during which there was a non-compliance with the contracted package, unless HIT DALMATIA proves that the non-compliance can be attributed to the traveller. The traveller is entitled, regardless of the price reduction or termination of the contract, to demand from HIT DALMATIA appropriate compensation for any damage he/she suffers as a result of any non-compliance. HIT DALMATIA shall not be liable for damage if it proves that the non-compliance can be attributed to the traveller or a third party that is not related to the provision of the contracted arrangement, that the non-compliance is unpredictable or unavoidable or that the non-compliance ocurred due to unavoidable extraordinary circumstances. For all possible damages for which HIT DALMATIA would be liable, except for damages resulting from body injury or damages caused intentionally or negligently by HIT DALMATIA, the maximum amount of damages is limited to three times the total price of the package. If international conventions that bind the European Union or legal regulations based on those limit the extent of compensation to be paid by the travel service provider which is part of the package, or if they limit the conditions under which he/she is obliged to compensate that damage, in that case the assumptions, limitations and exclusions apply accordingly to the organizer and he/she may refer to it in relation to the traveller. Compensation for damage or reduction of the price to which the traveller is entitled in accordance with these General Terms and Conditions, with the Law on the Provision of Services in Tourism as well as in accordance with international conventions and regulations are deducted from each other. Traveller is entitled to request a price reduction based on provisions of Tourism Services Act which regulate the issues of amending the contract on travel package before the start of the package, performance of the package, price reduction and damage compensation within the period of two years. Obsolescence runs from the first day after the day on which the travel package should end in accordance to the contract. HIT DALMATIA will provide appropriate assistance without undue delay to a passenger in difficulty, especially in circumstances where, due to unavoidable extraordinary circumstances, it‘s not possible to ensure the return of the passenger in accordance with the agreed arrangement. This assistance shall in particular relate to the provision of appropriate information on health services, local authorities and consular assistance and to assisting the passenger in establishing long-distance communication and in finding alternative travel arrangements. HIT DALMATIA will provide appropriate assistance without undue delay to traveller in difficulty, especially in circumstances where, due to unavoidable extraordinary circumstances, it‘s not possible to ensure the return of the traveller in accordance with the arrangement. This assistance shall in particular relate to the provision of appropriate information on health services, local authorities and consular assistance and to assisting the traveller in establishing long-distance communication and in finding alternative travel arrangements. If the traveller caused the difficulty intentionally or negligently, HIT DALMATIA will charge a fee for the provided assistance, which will not exceed real organizer‘s costs.

HIT DALMATIA advises travellers to purchase: travel cancellation insurance, insurance from the risk of accident and illness while on travel, insurance from the risk of damage and loss of baggage, voluntary health insurance while traveling and staying abroad, and insurance from the expenses for the assistance and return to the place of departure in case of accident or illness. Aforementioned insurances can be purchased directly from the insurer or through HIT DALMATIA, in which case HIT DALMATIA acts only as a mediator. HIT DALMATIA will familiarize the clients with content and general terms of quoted insurances for all organized package tours.

HIT DALMATIA certifies, in accordance with the law, to have paid the Guarantee fund insurance in case of insolvency for the package tour and related travel package as well as responsibility insurance that may be caused to the client by unfulfilled, partially fulfilled or mischievously fulfilled obligations for the damage related to package tour. Quoted insurances are applied if HIT DALMATIA is the organizer of the package tour and related travel package – in this case the traveller will have all needed information on insurer and the method of exercising rights in Confirmation Letter. The central contact point for administrative cooperation with central contact points of other Contracting States to the Treaty on the European Economic Area regarding insolvency protection to be applied by the organizer is: Ministry of Tourism and Sports of the Republic of Croatia, Prisavlje 14, 10000 Zagreb, pisarnica@mints.hr, +385 1 6169 111.

Travellers are obliged to comply with all visa-related, customs and foreign exchange regulations of the countries they travel through and in which they are staying. If the travel cannot be continued because of the violation of the regulations by the traveller, all costs and consequences will be defrayed by the violator himself/herself. Travellers are obliged to have valid travel documents (passports, visas and such). Invalid travel documents leading to the cancellation of the travel shall not have any harmful consequences for HIT DALMATIA. If the travel documents are lost or stolen during the travel, the cost of issuing the new ones shall be borne by the traveller himself/herself. Details on visa regulations as well as other information related to travelling to the particular country can be found here: For Croatia – http://www.mvep.hr/en/consular-information/travel-information/general-information/ For Slovenia – http://www.mzz.gov.si/en/entry_and_residence/ For Bosnia and Herzegovina – http://www.mvp.gov.ba/konzularne_informacije/vize/Default.aspx For Serbia – http://www.mfa.gov.rs/en/consular-affairs/entry-serbia/visa_requirements For Monte Negro – http://www.mvp.gov.me/en/sections/consular-affairs/visa-regimes-for-foreign-citizens/ For Macedonia – http://www.mfa.gov.mk/index.php?option=com_content&view=article&id=467<emid=352&lang=en For Albania – http://www.punetejashtme.gov.al/en/services/consular-services/visa-regime-for-foreign-citizens For Kosovo – http://www.mfa-ks.net/?page=2,87 When travelling to Croatia, Slovenia, Bosnia and Herzegovina, Monte Negro, Serbia, Macedonia, Albania and Kosovo no particular vaccinations are required.

Traveller gives his personal data voluntarily. Traveller's personal data are required for realizing requested service and will be used for further mutual communication (e.g., letter of intent, payment instruction, service delivery notice). HIT DALMATIA commits that personal data will not be transferred outside of country nor be given to the third-party other than partners which participate in realization of the requested service (e.g., accommodation, airline, carrier). Personal data will be stored in our database accordingly with Personal data protection rulebook.

HIT DALMATIA’s internet sites may contains links to other websites (eg Facebook, Instagram, hotels, airports, weather forecasts). Accordingly, we warn and encourage users to consider that HIT DALMATIA cannot be held liable for the privacy of the mentioned Internet Sites. Therefore, we encourage users to read the Privacy Statement of each Internet site they access.

Cookies enable HIT DALMATIA to collect statistical user behavior data on the HIT DALMATIA websites (for example, in which parts of the Internet page users stay the longest and the shortest), the Internet browser (e.g., Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on. The cookies are a small set of data sent from the HIT DALMATIA websites server to the user's computer, and serves as an anonymous identifier. Cookies are also used to make it easier to navigate through the web pages (e.g., you do not have to re-enter your registration data each time). Cookies are not used to access user data or to track user activity when leaving the HIT DALMATIA websites. HIT DALMATIA reserves the right to use cookies on the web site but any user may prohibit receiving cookies by editing / changing settings in their Internet browser.

The traveller is obliged, without unnecessary delay and taking into account the circumstances, to notify HIT DALMATIA of any non-compliance found during the performance of the travel service covered by travel package. HIT DALMATIA obliges to resolve all complaints in accordance with applicable laws and these General Terms and Conditions. Although we believe that, in the event of a complaint, the traveller will be satisfied with the solution offered by HIT DALMATIA, the traveller can submit a proposal to initiate proceedings to the notified bodies for alternative resolution of consumer dispute, in accordance with a special law governing alternative resolution of consumer dispute. The authorized body for alternative resolution of consumer disputes covering the organizer is the Center for Conciliation at the Croatian Chamber of Commerce, Rooseveltov trg 2, 10000 Zagreb, 10000, https://www.hgk.hr/centar-za-mirenje/o-mirenju. In the event of a dispute, the court in Split will be held competent and the law of the Republic of Croatia shall be applied.